For those of you that visit Y Spa on a regular basis you may already know our Senior Spa Therapist, Alice. We spent the day with Alice to find out more about a typical day working at Y Spa.
I arrive on most days around 8.45am and I open up all the rooms, including the manicure and pedicure room. Then I check the massage schedule to make sure they are split evenly between our spa therapists and check the schedule for any special occasions such as birthdays so that we can make those guests feel extra special. When the team arrive I greet them and ensure that they know what is planned in for the day and then I go to my room to set it up for treatments in time for my first client.
During the day, as I am trained in all the treatments apart from reflexology, I usually have quite a variety of treatments to do which I really enjoy. After each treatment we write a prescription form for our guests explaining the treatment they had and what products we used and we give this out in a pack when they leave. My lunch is usually between 1pm-2pm and then my last client is usually at 5.30pm.
Wyboston hot seat questions
How long have you been working at Wyboston Lakes?
2 ½ years
If you had to describe Wyboston Lakes in 3 words, what would you say?
Relaxing, enjoyable, friendly
What is the best part of your job?
Getting lovely feedback from my clients. I love it when I can change someone’s mood into a happy one after my treatment.
What do you do to make sure our guests have a memorable experience at Wyboston Lakes?
I always ask my clients if there is anything they want me to focus on and I smile and ask them how there day is going. I have lots of regular clients so I make sure that I remember them when they come back.
If you could pick anything on the Waterfront Bar menu, what would you pick?
The Chicken Gorgonzola Rigatoni
If you could pick any treatment at the YSpa, which would you pick?
One of the Neom treatments. They are so relaxing and smell amazing plus you can choose a different one each time.