At Wyboston Lakes Resort we offer many different types of careers. From gardening staff, bar managers to conference and banqueting managers. This week we take a look at Rob Hedges day to day career life at Wyboston Lakes.
Robert will begin his shift one hour before he’s due to start. This is to ensure he has enough time to check rooms that are in use that day. He believes this is especially important on busy days!
As part of his checks, Robert makes sure the Restaurant is ready. He always checks in with Reception staff to find out if there were any issues the previous night. Then after that, he will check in with the rest of his team
Robert performs a meet and greet service for every client, making them aware of everything. Most notably this includes, fire procedures and he’ll also discuss anything else the client requires. During the day Robert will check on clients and delegates, this allows him to be sure they are happy. It also is a great opportunity to be social with the guests. Robert is very much hands on, and takes great pride in his career.
Wyboston hot seat questions
- How long have you been working at Wyboston Lakes?
Robert has had previous roles as a Night Porter and Day Porter
- If you had to describe Wyboston Lakes in 3 words, what would you say?
Challenging, Rewarding and Exciting.
Robert is excited about coming to work every day.
- What is the best part of your job?
Meeting and interacting with people.
Building rapport with guests and ensure that they are relaxed throughout their day.
- What do you do to make sure our guests have a memorable experience at Wyboston Lakes?
Robert ensures that he understands the needs of the guests and he is proactive in his thinking. Robert has been mentioned in guest’s reviews for his excellent customer service of which he is very proud of.
- If you could pick anything on the Waterfront Bar menu, what would you pick?
The Steak – Robert doesn’t always cook so it is nice to come in and enjoy a Steak in our Waterfront Bar, it is delicious.
- If you could pick any treatment at the Y Spa, which would you pick?
Robert hasn’t used the Spa in its entirety however recommends the Salt Showers.
If you would like to view more of our blog posts or contact us about any of our blogs please get in touch on 0333 7007 667 or visit www.wybostonlakes.co.uk. With more of our blogs coming soon we look forward to hearing from you and hope you enjoyed the read.